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Terms of Service
These Terms and Conditions are effective from 30 February 2019. All previous terms and conditions are no longer valid and cannot be relied upon.
In order to sign in, you will need to open an account with us. By using and/or visiting any part, page or section of the website cvv.black (the “Website”), and/or opening an account with cvv.black, you agree to be bound by these Terms and Conditions and are deemed to have accepted and understood all of the Terms and Conditions.
Introduction
These Terms and Conditions may be presented in english only.
Agreement
By agreeing to these Terms and Conditions, you are bound by these Terms and Conditions. If there is any inconsistency between these Terms and Conditions and any document incorporated by reference, these Terms and Conditions will prevail.
If you do not agree with any of these Terms and Conditions, please do not attempt to register with cvv.black.
Binding Declarations
By agreeing to these Terms and Conditions, you hereby represent and warrant that:
You are over (a) 18 or (b) such other legal age or age of majority as determined by any laws which are applicable to you, whichever age is greater.
You understand that by using our services you may lose bitcoin on registration, products and accept that you are fully responsible for any such loss.
You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the cvv.black systems and will not collude or attempt to collude with other users in order to defraud cvv.black or its customers.
Privacy
Information that you provide to us will be kept confidential and any loss or forgotted username or password will not be entertained.
By agreeing to these Terms and Conditions, you agree that you have read, understood and agree to be bound by our Terms and Conditions.
Accounts
Your account
Before you are able to start shopping on cvv.black, we will require you to first register with us.
We do not wish to and shall not accept registration from persons resident in jurisdictions that prohibit you from register with cvv.black and/or with bitcoin.
Registration will be conducted using secure server encryption.
You will inform us as soon as you become aware of any errors with respect to your account. We reserve the right to declare null and void any accounts that are the subject of such an error.
We reserve the right to apply a handling charge of up to 5% on deposits to cover transaction costs.
We reserve the right to suspend users accounts when:
- You did not top up your balance in 3 hours after the registration. You have topped up your balance for the first time and haven't performed any action for 1 day.
- No activity within 35 days if you spend more than $30.
- No activity within 5 days if you spend less than $30.
- Balance restoration is not considered an account recharge.
Account registration from .edu email addresses is prohibited.
Security
On registration via the Website, you will be required to choose a password for use on the Website.
You agree to keep your password confidential and that you are responsible for any misuse of your password. Any losses suffered due to a third party using your account will not be refunded by us and further you shall have full responsibility for any third party using your login details and shall hold us harmless in respect of any damages arising.
You agree to inform us at once by email if you believe that your account information is being misused by a third party so that we may suspend your account.
We recommend that you disable any automatic password memory in your browser prior to use. This will help to limit the risk of unauthorised use of your account.
Bitcoin Funds
We accept bitcoin only.
The details you will need to make your deposits are available on the Website in the deposit pages.
We do not extend credit for the use of our services.
cvv.black is not a banking institution. You will not be paid interest on any outstanding account balances.
Account Balance
Our calculations of your Account Balance, Bonus Balance and amounts owed by you under these Terms and Conditions will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
We reserve the right to close your account and to not refund to you the Account Balance at our sole and absolute discretion and without any obligation to state a reason or give prior notice.
Bonuses
cvv.black reserves the right to cancel any bonus or bonus program (including, but not limited to deposit bonuses, reload bonuses) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of cvv.black.
Terms and conditions of First Deposit Bonus
- Your bonus is earned when you first time register with cvv.black.
- Your bonus is earned and released in the same currency you make your initial deposit with.
- For BTC First Deposit Bonus: We’ll release $100 USD bonus for every $1000 USD deposits you made. These $100 USD bonus increments will appear directly in your cvv.black account, up to the maximum amount of five bonus BTC.
- The minimum deposit to receive a bonus is $1000 USD.
- You have a total of 365 days to earn all the loyalty points needed to earn the bonus after initially activated.
- You can view your bonus balance on your dashboard at any time.
Orders can only be placed by a registered account holder.
Orders can only be placed over the internet.
You can only place an order if you have sufficient balance in your account with cvv.black.
An order, which has been placed and accepted, cannot be amended, withdrawn or cancelled by you.
The list of all the orders, their status and details are available to you on the Website.
When you place an order you acknowledge that you have read and understood in full all of these Terms and Conditions regarding the shopping rules as stated on the Website.
You are fully responsible for the orders placed.
Should cvv.black become aware that you have placed a number of orders from different accounts you have irregularly opened, all orders will be voidable at the unfettered discretion of cvv.black. cvv.black retains the right to take further action as it deems necessary.
cvv.black reserves the right to declare an order void, totally or partially, if it is obvious that:
- orders have been offered, placed and/or accepted due to an error;
- orders have been placed after the deadline set by cvv.black;
You confirm and accept that you will be adequately informed of your possible bitcoin exposure by the details provided (if you are in any doubt about this, you should contact cvv.black).
You accept that any bitcoin lost under any orders will not be under any circumstances be recoverable from cvv.black.
Cancellations, Suspensions and Closure
Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account or cancel any outstanding orders at our absolute discretion if: (i) we suspect that you are engaging in illegal or fraudulent activity while using our Website; (ii) we suspect you are breaching any term of these Terms and Conditions; or (iii) we suspect you are acting in a manner that is detrimental to the conduct of our business.
Irrespective of whether we suspend and/or terminate an account and notwithstanding any other provisions in these Terms and Conditions, we may decide to cancel and void any outstanding orders at our absolute discretion where (i) there is a technological failure, or (ii) you or another customer with whom you have order have breached any of these Terms and Conditions.
cvv.black reserves the right to close your account and not to refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding orders will ordinarily be honored. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice.
Applicable thresholds: Minimum and maximum amounts.
You may only place orders with a minimum available balance of $50 USD. In some cases, the minimum may be higher.
There is no maximum amount as cvv.black accepts any amount credited by customers.
You may not place an order that exceeds your Available Balance.
Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant this website owner a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. cvv.black reserves the right to remove any of Your Content from this Website at any time without notice.
No warranties
This Website is provided “as is,” with all faults, and express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitations of Liability
cvv.black does not assume any liability for transmission, input and/or analysis errors. cvv.black, at its sole discretion, reserves the right to correct any obvious errors and mistakes concerning published cards.
Under no circumstances will cvv.black be liable for any damage caused by any incorrect, delayed, or abusive transfer of data via the internet. cvv.black is permitted to commence any technologically reasonable action to protect customer information, but will not be liable and will not take responsibility if third parties obtain control of, any process, or user information despite such action. No claims for damages may be asserted against cvv.black, in any such circumstances.
Robots and Other Artificial Intelligence Systems
It is strictly forbidden to use any automated software and/or computer system in direct, or indirect conjunction with the services provided by cvv.black, including the performance of actions such as sending information from your computer to another computer with installed and active software and/or systems designed to provide you with an unfair advantage.
Intellectual Property
All content presented on the Website, including but not limited to text, logos, graphics, images, button icons and software is either owned or licensed by cvv.black. It is forbidden to copy, print and/or download any portions of material published on the Website unless expressly permitted by cvv.black.
Complaints Process
ou should initially contact Support Services through chat or email.
An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed/email to the Head of Customer Support, at: [email protected]
Once escalated to the Head of Customer Support, their response and decision will be the final stage of the internal process.
During the internal process all communications may be recorded. If the contents of these communications are disputed we will consult these records and they may be key to the ultimate decision.
We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
Should there be any claim or dispute arising from past or current transactions please contact us.
The Head of Customer Support’s response represents the final stage of the internal complaints and disputes procedure.